Shipping policy

Order Processing and Delivery

Question: How long does it take to receive my order?

Once your order is placed, processing and preparation typically take 1-3 business days.

  • Delivery to the USA: Estimated 7-15 business days
  • Delivery to Europe: Estimated 7-15 business days
  • Worldwide Delivery: Estimated 10-17 business days

Delivery times may vary depending on the product and are specified in the product description. Please note that shipping timelines are approximate and may differ slightly based on the specific item or location.

Shipping Process

Question: How does the shipping process work?

At Magic Light, we prioritize delivering top-quality products at affordable prices.

  • We offer worldwide shipping, primarily through USPS and FedEx.
  • Due to the international nature of our network and the high demand for some products, shipping typically takes between 7-15 business days.
  • For orders with multiple items, packages may be shipped separately, each with its own tracking number provided.

Shipping Rates and Charges

Question: What are the shipping fees?

Enjoy free shipping worldwide on orders over $50. For purchases below this amount, shipping costs depend on your location and are calculated during checkout.

Please note that shipping fees are non-refundable.

Customer Support

We’re here to help! Our support team is available 24/7/365 via tickets or email. Contact us through the Contact Us page or email us at support@magic-light.shop.
We aim to address all inquiries promptly and efficiently.

Contact Information:

Returns

Question: How do I return a product?

Please refer to our Return & Refund Policy for complete details on returns. For additional assistance, reach out to us at support@magic-light.shop.

Response Time

Question: How quickly will I receive a reply to my inquiry?

We pride ourselves on our fast response times. Typically, we respond to inquiries within 1-3 hours, though it may take up to 24 hours during weekends or holidays. Our goal is to provide exceptional customer service every time.